We want you to love your EliteLux purchase! If there is an issue with your order, please contact us within 7 days of receiving your purchase.
Apparel & Eligible MerchandiseUnworn, unused, and unwashed items may be exchanged or returned within 14 days of delivery. Items must be in their original condition and packaging.
Hair Products & BonnetsFor health and sanitation purposes, hair products, bonnets, and other personal-use items are final sale once purchased. We cannot accept returns or exchanges on opened or used products.
Damaged or Incorrect ItemsIf your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order information and photos of the item. We’ll work with you to make it right.
RefundsApproved refunds will be issued to the original form of payment. Original shipping charges are non-refundable unless the return is due to an error on our part.
Final Sale ItemsSale, clearance, customized, personalized, and specially ordered items are final sale and cannot be returned or exchanged.
We appreciate your understanding and thank you for supporting EliteLux!
